Zero Tolerance

The practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive, aggressive or violent way.

The practice supports the government’s zero tolerance campaign for health service staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused.

The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the practice list. In extreme cases, the police will be contacted.

In summary, we will not hesitate to remove patients from our list who:

  • Are violent or abusive to any practice member
  • Use or condone threatening or violent behaviour
  • Cause damage/steal from the practice’s premises/staff/patients
  • Obtain drugs and/or medical services fraudulently

We would ask that you treat all staff courteously, and can expect the same from us.