Practice News

22nd Jun

Patient Feedback Survey

We are in the process of collating patient feedback to help us design the revised "Extended Access" service, which is contractually up for renewal in October 2022. This service will help us consider what appointments would be most worthwhile for our patients outside of core hours (either in evenings or at a weekend). It would be greatly appreciated if you could complete the following survey so that feedback can be collated. 

https://www.surveymonkey.co.uk/r/EnhancedAccessServicesSurvey

Many thanks,

The Team at Welbeck Road Health Centre

21st Mar

Spring Boosters and vaccine update

Hi all,

We are now in the process of running vaccination appointments for 5-11 year olds. Please ring up if your child has significant health problems and we can try to book them in when we have available appointments. 

All other 5-11 year olds are being vaccinated elsewhere as we do not have sufficient supply of vaccines.

 

Spring boosters

In the next few weeks we have 1441 patients eligible for a spring booster. We will contact you directly, please do not contact us unless you have not heard from us by mid April. The eligibility criteria are age 75+, living in a care home or having been told you are "clinically extremely vulnerable". You also need to be 6 months following your previous booster. At present we only have 15 patients in this time frame. Once we get confirmed delivery windows of vaccines, we will be in contact with appointment slots. This will most likely be via text message as we have done before.

3rd Feb

Vaccination update

We are able to offer anyone a COVID-19 vaccine who is currently eligible. We do not stock the Astrazeneca vaccine, so if you are in the very small group of people who needs an Astrazeneca vaccine - please contact us and we can hopefully help you find a dose elsewhere.

 

Current eligibility criteria are available by clicking here

31st Aug 2021

New appointment system

Thank you for all of your understanding with the blood test issue at this time. More information is to follow when we know more. Our team are working through contacting everyone who meets the requirements for needing to be rearranged.

Today, we wanted to highlight our new appointment system. This starts on the 1st September (tomorrow morning). This is in response to requests from patients and feedback we have received.

We are aware it can be challenging to call us at 8am and there are sometimes long queues or engaged tones. We are still significantly busier than we would normally be at this time of the year. As such it really helps us to be aware of the number of patients requesting an appointment early in the day. This means we can plan which members of the team need to be available and when. Therefore we do need to keep the appointment request time as 8am but have added a much easier way for you to contact us.

From 8am to 9am, if you would like an appointment, please visit our website www.welbeckroadsurgery.co.uk and click the Get an Appointment button in the centre of the page. Then enter your details in the appropriate form. It works on smart phones too and takes about 5 minutes.

Our reception team will then organise an appointment, most likely on the same day and contact you back. You can still call us instead of going online but essentially the reception team will be using the same web form as you so you can save your time by using the website.

At 9am we will likely be above our appointment capacity and the website form will be automatically deactivated until the next day. If you have an emergency that develops after 9am that you do not feel requires 999 or A&E then please call us to organise an emergency phone call where we are able.

As with any new system there may be some teething problems as we work out which areas need different resources. Please bear with us during this time and your patience is very greatly appreciated.

Kind regards,

The Welbeck Road Health Centre Team