Online Services

Patient Future Access to GP Record

From 31st October 2023, patients will have online access to their future GP record. This means anything entered into a patients record on or after this time will be viewed by the patient.

This includes the following:

  • Consultation notes
  • Incoming and outgoing communications/letters
  • Medication (repeat and acute) history
  • Summary and family history information

There may be some sections of the above which may be restricted for a select number of patients, but this will be reviewed by clinicians on an individual basis.

Patients who already have online access will have been able to view some of the above features already but not in as much detail as they will be able to from 31st October 2023.

What do I need to do?

Patients who already have access to online services don’t need to do anything. When the switch occurs, the app which you use will automatically update. This may take up to 7 working days dependent on the app you use. Should you come across any technical issues following the switch, please refer to the appropriate help and support team for your app.

Patients who do not have access to online services can register for online services by completing the online registration form via our website or directly through the chosen app. If you do not wish to register for online services the above listed will remain inactive until you decide to register. Should you come across any technical issues following the switch, please refer to the appropriate help and support team for your app.

Below are a couple of secure apps recommended when using online services.

The NHS App

If you’re a patient at our practice you can now use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, book appointments, order repeat prescriptions, view your GP health record and more.

If you already use online services via SystmOnline, you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp.

For help and support using the nhs app, please visit www.nhs.uk/nhs-app/nhs-app-help-and-support.