How to Order

Ways you can order your repeat prescription:

  • By visiting the Dispensary at either Welbeck Road Health Centre or Glapwell Surgery -  Please see the opening times for both Dispensary's below
  • Medicines Order Line - Call 01246 588860 The Medicine Order Line service is open from 8AM to 4PM Monday – Friday (excluding bank holidays).

    The telephone lines are staffed by fully trained Medicine Order Line Operatives (MOLOs) who will go through your prescription request and check which items are needed. The medication request is processed whilst you are on the telephone and is then sent electronically for the prescriber to review and sign. The prescription will then be sent electronically to your nominated pharmacy.

  • Medicines Order Line Online Ordering Form - As well as offering a telephone service for ordering prescriptions, MOL now offer an online webform where you can submit your requests, click here to access the form
  • SystmOnline - Repeat prescriptions can be ordered online through the SystmOnline portal here

NHS Charges

These charges apply in England only.

In Northern Ireland, Scotland and Wales prescriptions are free of charge.

  • Prescription (per item): £9.65
  • 12-month prepayment certificate (PPC): £111.60
  • 3-month PPC: £31.25
  • Hormone Replacement Therapy (HRT) prepayment certificate (PPC): £19.30

If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.

  • Telephone advice and order line 0845 850 0030
  • General Public - Buy or Renew a PPC On-line

There is further information about prescription exemptions and fees on the NHS website or the GOV website.

Information correct as of 13/03/2023

Prescription Fees

Help with NHS costs

In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:

  • those on specific benefits or through the NHS Low Income Scheme
  • those who are age exempt
  • those with certain medical conditions
  • More information is available at NHS Choices


Please allow 2 working days for us to arrange your repeat prescriptions.


Our opening times are:

  • Welbeck Road Health Centre - Monday and Thursday 8am until 8pm
Tuesday, Wednesday and Friday 8am until 18:30pm
From the 3rd April 2023...
  • Glapwell - Monday, Tuesday and Thursday 8:30am until 17:30pm

Wednesday and Friday will remain the same 8:30am until 13:30pm


Both Practices are closed Saturday and Sunday.

Health A-Z

Find your nearest pharmacy

Pharmacists can see to a range of minor illnesses such as colds, sore throats, aches and pains.

To find pharmacies closest to you as well as their opening times, the services they offer and contact information click here. 

Using the NHS App you can also amend your preferred pharmacy for future prescriptions to be sent to.